Secure and Reliable

1. What type of security infrastructure is in place to secure data here?

Our servers are hosted in several data centers, for redundancy. They are backed up several times a day, with 99% uptime.

2. How secure is the data center?

State of the art firewall in combination with real time protection. Each domain in encrypted using SSL certification

3. Are there disaster recovery solutions in place?

The servers are backed up on the data center several times a day, and on top of that, we make backups from our own headquarters, as a failsafe.

4. Is sensitive data encrypted?


Premium Support Service

1. What type of support will be available for customers?

Presales/sales, post-sales Full implementation support. A client success manager will be assigned to you – he/she will help you along the way even when you didn’t think you needed help. His/her task will be dispatch any resources you will need along the way, without you have to do the leg work.24/7 Tech Support / real time live chat on your client portal.

2. Will it be phone, ticket system, knowledge base?

You will have a direct line to your success manager; on top of that, phone and ticket system are available

3. Time/days of support?

Monday to Friday, 8AM to 8PM EST.
Live chat 24/7

4. Any specific SLA’s in place?

30 min response time guaranteed